Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please email rob@rcsprintshop.com.

Exchanges

All of our items are printed to order meaning we do not keep an inventory, because of this we cannot offer an outright exchange. We only replace items if they are defective or damaged. If you need to exchange your item, send me an email with a picture of the damage/defect to: rob@rcsprintshop.com.

Cancellations

To cancel an order, you must let us know within 12 hours of when the order was placed. We will do our best to cancel any orders after this period but once production begins we can no longer cancel the order.

Shipping and Returns

FREE SHIPPING on US orders over $50!

Orders are processed in 1-3 business days depending on seasonal demand. Shipping is 2-5 days.

To return your product, you should mail your product to: 67 Plain Street, Taunton, Massachusetts, US 02780

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact me at rob@rcsprintshop.com for questions related to refunds and returns.